After-sales email service issues

After-sales email service issues

Q1: Who should I contact if I encounter a problem during use?
A1: You can contact our customer service team via our after-sales service email service@jadomoto.com, and we will assist you as soon as possible.

Q2: What are the working hours for the after-sales service email?
A2: Our customer service team usually responds within 1–2 business days after receiving your email. Please be patient.

Q3: What information should I include in the email?
A3: To help us process your request faster, please include:

  • Order number

  • Product model

  • Problem description (photos or videos can be attached)

Q4: What issues can be handled via the after-sales service email?
A4: You can use service@jadomoto.com for:

  • Product usage inquiries

  • Troubleshooting and technical support

  • Warranty and return/exchange requests

  • Spare parts purchase and replacement

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